Refund policy

REFUND & RETURNS POLICY

At Limitless Peps, we take care to ensure orders are accurately packed and products arrive in appropriate condition.

CHANGE OF MIND

Due to the nature of our products, we do not accept returns, exchanges or refunds for change of mind.

This includes ordering the incorrect product, no longer requiring an item, or changing your mind after an order has been placed.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate requests before an order has been processed or dispatched, but we cannot guarantee that changes or cancellations will be possible.

DAMAGED, INCORRECT OR FAULTY ITEMS

Please inspect your order when it arrives.

If an item is damaged, faulty or different from what you ordered, contact us as soon as possible and provide:

• Your order number

• Details of the issue

• Clear photographs of the product and packaging where relevant

We will assess the issue and provide an appropriate resolution.

RETURNS

Please do not return products without contacting us first.

Where a return is required, we will provide instructions for returning the product.

Products returned without prior approval may not be accepted.

REFUNDS

Where a refund is approved, it will be processed using the appropriate payment method or another agreed method where necessary.

Processing times may vary depending on the payment provider or financial institution.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

CONTACT

For questions about an order, return or refund, please contact us through the Contact page on our website.